Terms and Conditions

1. By placing an order, the counterparty accepts the following general terms and conditions, which apply to all agreements concluded between the parties and the resulting legal relationships. The counterparty expressly agrees that the applicability of any other general terms and conditions is hereby expressly excluded. Deviations are only permitted with our written consent.

2. All our offers and quotations are non-binding. An agreement is only established after our written confirmation of the order. However, commencement of execution will be considered confirmation unless explicitly stated otherwise.

3. Our prices are in euros and are exclusive of VAT and other government levies.

These are prices for goods or services CARRIAGE AND INSURANCE PAID TO (Incoterms 2010) the address specified by the buyer within the Benelux + France. For deliveries outside the Benelux + France, the goods are delivered CARRIAGE AND INSURANCE PAID TO (Incoterms 2010) the border of the Benelux + France, plus the cost of transport and insurance to the address specified by the buyer.

4. Special “EDU” prices apply to certain items. These prices are reserved for veterinary students, veterinarians, faculty staff, and administrative personnel of veterinary faculties, aged 18 or older, who possess a valid proof of enrollment for the current school/academic year.

5. Unless otherwise agreed in writing, all our orders must be paid in cash at our registered office via transfer to the account number IBAN: BE51 7370 3291 4062; BIC: KREDBEBB. Orders will only be processed upon receipt of payment.

In any case, and notwithstanding Article 1153 of the Civil Code, all invoices and debit notes not settled by the due date shall automatically incur late payment interest without any formal notice being required. The interest rate shall be 10% per annum. Furthermore, invoices and debit notes that remain unpaid one month after the due date shall automatically be increased by a fixed indemnity of 10% of the amount due, with a minimum of €250.

6. Any cancellation of an order must be made in writing and is only valid if accepted in writing by the seller. In the event of cancellation, the buyer owes a fixed compensation of 20% of the order price.

7. Delivery time starts upon receipt of full payment. All our delivery times are indicative only and depend on the timely delivery of materials we have ordered for the execution of the agreement. Any delay can never result in compensation or dissolution of the agreement.

8. The buyer is obliged to immediately receive and inspect the delivered goods; failing which, all resulting costs will be charged to the buyer.

9. By accepting the goods, the buyer explicitly acknowledges that the goods correspond to the order and are free of any visible defects.

Without prejudice to the statutory warranty for hidden defects as provided in Articles 1641 to 1649 of the Civil Code and the law of 25.02.91 concerning liability for defective products, the warranty conditions for our products are stated on the warranty card accompanying each product. For food supplements, we are FCA registered, and our quality manual is available upon request. Biocides are delivered in sealed packaging and hold a biocide registration. Warranty expires upon acceptance of the shipment. Consumables have an 8-day warranty after delivery.

10. Complaints are only valid if submitted in writing by registered mail within eight calendar days of receipt or detection, with the date of receipt assumed to be no later than two working days after the goods have left our warehouse, unless the buyer can prove otherwise.

We will exchange commonly sold goods within eight calendar days without discussion, provided they show no signs of use and are returned in intact original packaging.

Minor and/or industry-standard deviations in quality, quantity, size, or finish do not constitute grounds for complaints.

11. Force majeure is a valid reason for exemption and cannot be attributed to us. In addition to the commonly accepted legal interpretation, force majeure includes, but is not limited to: strikes within our company, loss, damage and/or delays during or due to transport, significant employee illness, actions/measures by customs authorities (including temporary closures of geographic areas), fire, and other serious disruptions in our company or that of our suppliers.

12. We reserve the right to terminate the agreement without notice or judicial intervention and without any right to compensation on the part of the buyer in the event of:

• The buyer's insolvency (including bankruptcy, request for creditor protection under the Law on the Continuity of Enterprises, or other judicial reorganization procedures);

• Persistent failure by the buyer to fulfill obligations after written notice;

• Force majeure preventing us from fulfilling the agreement.

13. Only the courts and justices of the peace in the jurisdiction of Vet Shops’ registered office shall have authority in case of a dispute.